Shipping

  • Can I change or update my order?

    You can change or update your order as long as it is still Awaiting Fulfillment and has not been packed and/or shipped. Send us an email to customerservice@fertility-smart.net and we will do our best to accommodate any changes before the order enters our shipping queue.

  • Can I change the delivery address on my order?

    You can change or update the delivery address on your order as long as it is still Awaiting Fulfillment and has not been packed and/or shipped.  Send us an email to customerservice@fertility-smart.net with your order number and we will do our best to accommodate any changes before the order enter...

  • Can I refuse a package upon delivery?

    If you do not wish to receive your package for whatever reason, you can refuse it and it will be automatically returned to us. Once we have received the package back at our warehouse, we will refund you for your order.

  • Is your packaging discreet?

    Our packaging is completely discreet with no branding or logos. However, if your order is being shipped internationally  we are required by law to provide information about the contents of the package.  This is in the form of a commercial invoice which is folded and placed in a clear plastic sle...

  • I think my package is lost.

    If you have any issues with your order once it’s left our warehouse and you have chosen a tracked service, please check the tracking for your order.  We use Royal Mail for both domestic and international tracked shipments and you will find the tracking number on the confirmation email we sent you...

  • What is the status of my order?

    We process all Express or Tracked shipping orders within 2 working days and Free Shipping within 5 days after the order was placed. You’ll receive a shipping confirmation as soon as your order leaves our warehouse. Please note that it can take up to 24 hours after that for your tracking link to u...

  • Where do you ship to?

    We ship to most countries worldwide. If you’re in doubt, send us an email to customerservice@fertility-smart.net